DullDocs Terms of Service ========================= These terms govern use of the DullDocs nursery evidence and compliance-management service and incorporate the Data Processing Agreement. Owner: RJS & Partners LLP, trading as DullDocs Version: 2026-09-24 Effective date: 24 September 2026 Audience: Customers and authorised account holders Permanent link: https://app.dulldocs.com/legal/terms/versions/2026-09-24 SHA-256 of the published source: ae5a7da9436fb998ca2d2d7e07722d6173cb00cc6009ed0b0c96b829e2aa5b07 1 Parties and acceptance ------------------------ These terms are between RJS & Partners LLP, a limited liability partnership registered in England and Wales under number OC455066 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, trading as DullDocs (DullDocs, we, us), and the organisation identified during signup or in an order form (Customer, you). The person accepting these terms confirms that they are authorised to bind the Customer. The contract starts when that person actively accepts the then-current Terms and Data Processing Agreement or when the parties sign an order form, whichever is earlier. 2 The service ------------- DullDocs provides software for UK nurseries and early-years settings to organise evidence, maintain staff and setting records, identify missing or expiring items, send reminders, produce reports and support inspection preparation. Features may include upload, photograph, email-in, cloud-drive import, document classification, information extraction, Single Central Record support, acknowledgements, declarations and Inspector Briefings. DullDocs is an evidence-management and decision-support tool. It does not certify legal or regulatory compliance, replace professional advice, make safeguarding decisions, or guarantee an inspection outcome. The Customer remains responsible for its legal duties, regulatory judgements and decisions about staff, children and evidence. 3 Accounts and authority ------------------------ The Customer must provide accurate account and organisation information, control user access, remove access promptly when no longer required, protect credentials and use multi-factor authentication where available. The Customer is responsible for activity under its accounts except to the extent caused by DullDocs' breach of contract or security obligations. 4 Customer data and instructions -------------------------------- The Customer owns or controls Customer Data. The Customer instructs DullDocs to process Customer Data only to provide, secure, support and improve the contracted service in the limited ways described in the Data Processing Agreement. The instruction includes using authorised subprocessors, automated document analysis and restricted transfers where the safeguards described in the DPA are in place. The Customer must have a lawful basis and, where required, an Article 9 condition, an Article 10 and Data Protection Act 2018 Schedule 1 condition, and an Appropriate Policy Document. The Customer must provide required privacy information to staff and other people whose information it puts into DullDocs. The Customer must not upload information that is irrelevant to nursery evidence management, payment-card data, unlawfully obtained material, or information it is not entitled to process. DullDocs does not ask the Customer to create child profiles. Incidental child or parent information within evidence must be limited to what is necessary. 5 Automated document processing ------------------------------- DullDocs may use artificial-intelligence service providers to read documents, classify them, extract materially important facts, identify restrictions or missing information, and help draft user-requested content. Human-review controls and deterministic application rules remain responsible for the status shown by the product. DullDocs does not use Customer document content to train its own general-purpose model. AI output can be incomplete or wrong. The Customer must review important outputs, particularly safeguarding, DBS, right-to-work, qualification, expiry and employment decisions. DullDocs will identify uncertainty or incomplete analysis where the product is capable of doing so. 6 Charges and payment --------------------- Charges, billing interval, included settings and any minimum term are shown at checkout or in the order form. Fees are payable in advance unless agreed otherwise. Stripe processes payment details under its own terms. DullDocs does not store full card details. Month-to-month subscriptions may be cancelled before the next renewal. Annual Group and Enterprise orders are non-cancellable during the committed term unless the order form says otherwise or DullDocs materially breaches the contract and does not remedy the breach within a reasonable period after notice. 7 Availability and support -------------------------- DullDocs will use reasonable care and skill to provide the service and will maintain technical and organisational measures appropriate to the risk. Planned maintenance will be scheduled outside UK working hours where reasonably possible. No internet service is uninterrupted, and availability may be affected by maintenance, emergencies and third-party providers. Support is available through the contact channel shown in the service. DullDocs may access a Customer account for support only where authorised, necessary to protect the service, or required by law. Privileged access is restricted and audited. 8 Integrations and third-party services --------------------------------------- The Customer may choose to connect Google Drive, Microsoft services or other integrations. The Customer authorises DullDocs to access only the selected source and scope. Third-party services remain subject to their own terms. DullDocs remains responsible for its own processing and for subprocessors as set out in the DPA. 9 Confidentiality ----------------- Each party must protect the other's confidential information, use it only for this contract and disclose it only to personnel and suppliers who need it and are bound by confidentiality. This does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. 10 Intellectual property ------------------------ DullDocs and its licensors retain rights in the service, software, methodology, templates and branding. The Customer retains rights in Customer Data. DullDocs grants the Customer a non-exclusive, non-transferable right during the subscription to use the service for its internal operations and regulatory engagement. Feedback may be used to improve the service provided it does not identify the Customer or disclose Customer Data. Operating benchmarks may be produced only from information rendered anonymous so that neither a setting nor an individual is reasonably identifiable. 11 Data protection ------------------ The Data Processing Agreement forms part of these terms. If there is a conflict about personal data, the Data Processing Agreement prevails. The Privacy Notice describes processing for which DullDocs is a controller. The current Subprocessor and Transfers Notice is incorporated into the DPA. 12 Security incidents --------------------- Each party must notify the other without undue delay of a security event materially affecting the other's data or systems and cooperate reasonably. DullDocs' obligations for a personal data breach involving Customer Personal Data are in the DPA. 13 Suspension ------------- DullDocs may suspend access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment after notice, or a binding legal requirement. DullDocs will limit suspension to what is necessary, explain the reason where lawful and restore access promptly when the cause is resolved. 14 Termination export and deletion ---------------------------------- Either party may terminate for material breach not remedied within 30 days after written notice, or immediately for an irremediable breach or insolvency event. DullDocs will delete or return Customer Personal Data in accordance with the DPA, except where law requires retention. 15 Liability ------------ Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, neither party is liable for indirect or consequential loss, loss of anticipated savings, or loss arising from a decision the Customer was required to review. DullDocs' aggregate liability arising in any 12-month period is limited to the fees paid or payable for the service during that period. This limit does not reduce any separate liability that cannot lawfully be limited. The parties acknowledge that data-protection liability may be allocated between them under applicable law irrespective of this commercial allocation. 16 Changes ---------- DullDocs may update these terms to reflect law, security, provider or product changes. Material changes will be notified at least 14 days before they take effect. Where a change materially alters data processing, DullDocs will require renewed acceptance or use another legally valid amendment mechanism. 17 General ---------- Neither party may assign this contract without the other's consent, not to be unreasonably withheld, except as part of a genuine business transfer where the assignee assumes the obligations. Notices may be sent to the registered account email. If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver. These terms and incorporated documents are the entire agreement about the service. The laws of England and Wales govern the contract, and the courts of England and Wales have exclusive jurisdiction. 18 Contact ---------- Contract and privacy enquiries should be sent to privacy@dulldocs.com.